Ethical Standards for Institutional Ombudsmen
Ombudsmanship is guided by four principles; this is how we do what we do
- Independence – The work of the Ombud is free from undue influence of the hierarchical structure.
- Neutrality and Impartiality – The Ombud does not represent a party to a dispute but is a neutral mediator or investigator.
- Confidentiality – To the greatest extent allowed by law, the Ombud will protect personally identifiable information.
- Informality – The work of the Ombud is done quickly. The Ombud does not conduct formal hearings but will act with all due haste to address issues thoroughly and in a timely fashion.