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Ethical Standards for Institutional Ombudsmen

Ombudsmanship is guided by four principles; this is how we do what we do

  • Independence – The work of the Ombud is free from undue influence of the hierarchical structure.
  • Neutrality and Impartiality – The Ombud does not represent a party to a dispute but is a neutral mediator or investigator.
  • Confidentiality – To the greatest extent allowed by law, the Ombud will protect personally identifiable information.
  • Informality – The work of the Ombud is done quickly. The Ombud does not conduct formal hearings but will act with all due haste to address issues thoroughly and in a timely fashion.
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